Data Privacy

Effective Date: November 4, 2025

This Privacy Policy describes how Vanxcrafts Gift Shop (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vanxcrafts.com.

1. Personal Information We Collect

When you interact with our Site, we collect several types of information about you:

Information You Directly Provide

This is information you actively provide to us, such as when you place an order, create an account, or contact support:

  • Contact Details: Name, billing address, shipping address, email address, and phone number.
  • Payment Processing: To facilitate the processing of Cash on Delivery (COD) and Direct Bank Transfer payments. We use the information you provide to verify transfers or prepare for payment collection upon delivery.
  • Order Details: Information about the products you purchase (e.g., custom images, song titles, custom messages).
  • Account Information: Username and password.

Information We Collect Automatically

When you browse the Site, we collect certain information about your device and interaction using cookies, log files, and similar technologies:

  • Device Information: IP address, web browser type, time zone, and unique identifiers (such as mobile device IDs).
  • Usage Information: Details about how you interact with our Site, including which pages or products you view, what search terms referred you to the Site, and the time spent on pages.

2. How We Use Your Personal Information

We use your personal information for several legitimate business purposes, including:

  • Fulfilling Orders: To process your payment, arrange shipping, provide invoices/order confirmations, and communicate with you about your order status.
  • Customization: To create and deliver the personalized products you ordered (e.g., printing your photos on keychains or tiles).
  • Customer Support: To respond to your inquiries, questions, and requests for service.
  • Marketing & Advertising: To send you promotional communications about our products, services, and sales, consistent with your marketing preferences.
  • Analytics: To analyze and improve our services, advertising, and the overall functionality of the Site.

3. Sharing Your Personal Information

We may share your personal information with third parties to help us run our business and provide our services. We only share information as necessary:

  • Service Providers: We share information with external vendors who perform services on our behalf, such as shipping and fulfillment carriers (to deliver your order) and email providers (for sending newsletters).
  • Analytics Partners: We use services like Google Analytics to understand how customers use the Site.
  • Legal Compliance: We may share your information if required to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Retention of Your Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax or accounting requirements).

When we no longer need your information, we will either securely delete it or anonymize it.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information below.

6. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

Email: vanxcrafts@gmail.com